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Delivery Conditions DAP

When using our delivery service, Tracked Delivery, our delivery policy is DAP (Delivered At Place). Our partner in providing this service is TNT.

The basic rules for DAP are as follows;

  • We deliver to the address you indicate.
  • The transporter will deliver to your Entrance/Department/Goods arrival.
  • We invoice you for the delivery.
  • We establish all necessary documents for the transport.
  • You are responsible for eventual import/custom charges.
  • We will make all necessary investigations and claims if a shipment is damaged or lost.
  • You must inform us about any transport damage.
  • We need photos that show the damaged parcel.
  • The transporter (driver) must sign the transport documents about the damage, otherwise we can’t make any claim.
  • A transport claim much reach us at latest five days after the shipment has arrived to you. If later than five days, we can’t make any transport claim to TNT (Thus, we cannot help you to cover the costs).
  • You must inform us if a package doesn’t arrive.
  • We must be informed within 15 days of a missing package. If later, we cannot reclaim back to TNT. (Thus, we cannot not help you to cover the costs of the missing goods.